Support directory
Finding the right help when you need it can make all the difference.
Our support directory is designed to connect you with a range of organisations (both local and national) that provide practical support, guidance, and advice on financial wellbeing, household bills, energy grants, food banks, and more.
This directory is here to help signpost you to services that may be able to assist, but it’s not an exhaustive list. There are many more resources available, and we’ll continue to update this page with new support options as they become available.
If you don’t see what you’re looking for or need further assistance, we encourage you to explore other sections of our Wellbeing Support & Resources page or reach out to us directly.
National and regional support
Financial advice and support
Stop Loan Sharks |
Investigates and supports victims of illegal money lending. Provides a confidential helpline and guidance on dealing with loan sharks. |
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StepChange Debt Charity |
Specialises in providing free debt advice and solutions, such as debt management plans and individual voluntary arrangements. StepChange supports individuals in managing and overcoming debt-related issues. |
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Money and Pensions Service (MaPS) |
Provides free, impartial money and pensions guidance. MaPS offers resources to help individuals manage their finances, plan for retirement, and access debt advice. |
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Citizens Advice |
A nationwide charity offering free, confidential advice on various issues, including debt management, benefits, housing, and employment. They operate through local offices and online services, assisting individuals in navigating financial challenges. |
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Christians Against Poverty (CAP) |
A charity offering free debt counselling, money management courses, and support services. CAP works through local churches to provide personalised assistance to individuals facing financial difficulties. |
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MoneyHelper |
A government-backed service providing free, impartial guidance on money and pensions, helping people make informed financial decisions. |
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National Debtline
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A free, confidential debt advice service offering guidance on managing money, dealing with debt, and accessing support across the UK. |
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Turn2Us |
A national charity providing financial support and practical guidance to people facing financial hardship, including grants, benefits calculators, and advice on accessing welfare assistance. |
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Just Finance Foundation (LifeSavers programme) |
A financial education initiative that teaches primary school children essential money management skills through savings clubs and classroom learning. |
Energy and household support
National Energy Action (NEA) |
Available in England and Wales, NEA’s WASH (Warm and Safe Homes) Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. |
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United Utilities |
Offers financial support for water bills, including payment plans and hardship funds. |
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North West Hardship Hub |
A regional online resource connecting individuals and professionals to local support services, including food banks, financial aid, and housing assistance in the North West of England. |
Food banks and community groceries
Trussell Trust |
A charity supporting a nationwide network of food banks, providing emergency food and practical support to people facing financial hardship. |
Older people
Age UK |
A charity dedicated to supporting older individuals, offering advice on benefits, healthcare, and social support. They provide resources to help older members manage finances and access necessary services. |
Mental health support
Mind |
Mental health charity providing advice, support, and advocacy for anyone experiencing mental health challenges, with local branches across the UK. |
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Samaritans |
A free, 24/7 confidential helpline offering emotional support and crisis intervention for anyone struggling with distress or suicidal thoughts. |
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CALM (Campaign Against Living Miserably) |
Charity focused on preventing male suicide, offering a free, confidential helpline and webchat service, alongside campaigns to challenge stigma around men’s mental health. |
Gambling help
GambleAware |
A charity providing free, confidential help and resources for those affected by problem gambling. |
Support within our common bond
Liverpool Charity and Voluntary Services (LCVS) |
Provides resources and services to help individuals navigate the cost-of-living crisis, including financial, housing, and welfare support. |
151 Dale Street, Liverpool, L2 2AH |
Mind & Money Programme by The Women’s Organisation |
Offers financial support and well-being assistance to residents, helping them manage rising living costs and improve financial stability. |
54 St James Street, Liverpool, L1 0AB |
Women’s Health Information & Support Centre (WHISC) |
Offers free support, advice, and wellbeing services to improve the health and lives of women in Liverpool. |
1 Tithebarn Street, Tel: 0151 707 1826 |
Kensington Fields |
A community association providing activities, support services, and a hub for residents in the Kensington area of Liverpool to enhance community wellbeing. |
24 Hall Lane, Kensington, |
FareShare |
A regional branch of the UK’s largest food redistribution charity, working to tackle food waste and provide surplus food to charities and community groups supporting people in need. |
Unit 1 A/B Academy Business Park, |
Community Grocery Liverpool |
A membership-based initiative offering low-cost groceries, support services, and community programmes to help local families access affordable food and wellbeing resources. |
42 Devon Street, Liverpool, L3 8HE |
The Florrie |
A vibrant community hub offering a range of services including arts and heritage programs, educational activities, youth services, and community events. |
377 Mill St, Liverpool, L8 4RF |
Toxteth Town Hall |
A community resource center aimed at promoting the physical, social, cultural, and economic betterment of the Toxteth area. Also offers various activities such as the Community Food Growing Garden Club and educational classes. |
15 High Park St, Liverpool L8 8DX |
Granby Toxteth Development Trust (GTDT) |
An independent, local charitable organisation based in the Toxteth area of Liverpool. They offer a variety of services including information and advice, community adult learning, youth programs, digital skills training, and community projects. |
129d Lodge Lane, Toxteth, Liverpool, L8 0QF |
Riverview Development Trust |
Riverview Development Trust is a sister organisation to GTDT. It focuses on supporting children and young people through various activities during term time and school holidays, as well as running community events and services throughout the year |
109 Upper Mann Street, Liverpool, L8 6TS |
Live Well Directory |
A collaborative initiative between Liverpool, Knowsley, and St Helens councils. It serves as a comprehensive resource connecting residents to a wide range of services and organisations that support health, well-being, and independent living. |
Liverpool