Engage Accounts to Suits Me: what you need to know
Following the recent acquisition of Engage Card by Suits Me, our members with an Engage Account, will soon be transferred to a Suits Me Account. Here’s everything you need to know about this transition and what steps to take.
Engage Account and the transfer to Suits Me
Members who have the Engage Card account should have received a communication from Engage and/or Suits Me informing them their accounts will be switching to a new provider called Suits Me. The decision to transfer from Engage to Suits Me is outside the control of Central Credit Union, as Engage is a separate account provided by a separate third party company.
What will happen?
Members do not need to apply for Suits Me card. This will be sent out automatically. The new cards will be dispatched in the first week of December. At this time, you should download the Suits Me app from your app store. Once you receive your new card, sort code and account number, you need to notify anybody who pays into your account.
- You will be able to use your Engage account until 10 p.m. on the 12th of January. Statements can be downloaded from the Engage app up until April 2025. After this time statements will not be accessible.
- Any balance remaining on your Engage card will be transferred to your new Suits Me card between 10 pm on the 12th of January and 6 am on the 13th of January. At this time Engage cards and accounts will cease to work.
- After the 12th of January, any payments in or out of Engage account will fail/bounce back to the sender.
Head over to our web page to find out more about the Suits Me card, here.
What do you need to do?
To ensure a smooth transition, follow these steps:
1. Notify payment sources
Provide your new account details (sort code and account number) to anyone who pays money into your account, such as:
- Your employer (for wages)
- The Department for Work and Pensions (DWP) for benefits
- Any other individual or organisation (such as a Credit Union) that makes payments to you
2. Update outgoing payments
Set up new payment arrangements for any direct debits or standing orders linked to your Engage account.
Important Note: If Central Credit Union previously made payments to your Engage card, you must provide your new Suits Me account details to ensure these payments continue. This update will not happen automatically.
3. Check and update your contact details
Make sure your contact information with Engage is accurate before the end of November to avoid delays in receiving your new card.
Do you have to transfer to Suits Me?
The transfer to Suits Me is optional. If you do not wish to switch, you can close your Engage account by the 13th of January 2025.
To close your Engage account, contact Engage Customer Care at 0333 202 3642 or email info@engageaccount.com.
Already have a Suits Me account?
If you already have a Suits Me account, you can move your balance over from your Engage account immediately. You do not require a new card unless you need a replacement. This can be requested via the Suits Me app or contacting Suits Me customer care:
- Email: hello@suitsmecard.com
- Call: 03330 151 858 (calls cost your standard network rate)
Additional information
You will be placed on the cheapest package out of three Suits Me account types. You will be free to move between your choice of accounts within the app for the first 12 weeks from the day that you activate and start using their card. During this period, Suits Me guarantee not to charge more than you would’ve been charged with Engage.
You can manage any direct debits and set up standing orders using the app. Suits Me have a clear guide in how to update direct debits with a number of businesses on their app. You can set up standing orders easily through the app by going to ‘View Standing Orders’ then ‘Set up Standing Order’.
Your money will always remain safeguarded, this is a mandatory regulatory requirement and necessary to continue offering banking like services to new customers.
For further information on Suits Me, you can view their FAQ page, here.