A full list of our fees and charges is shown in the table below.
|Damaged card replacement||Free*|
|Lost/stolen card replacement||Free*|
|PIN retrieval (text message or phone)||Free|
|Point of sale (UK)||Free|
|Point of sale (Overseas)||50p + 1%|
|ATM withdrawal (UK)||75p|
|ATM withdrawal (Overseas)||£1.50 + 1%|
|Balance enquiry (excluding SMS/call costs)||Free|
|Contact centre cost per min||Local rate|
|Lost & stolen line cost per min||Local rate|
|Paper statement retrieval||Free|
*We reserve the right to charge a £3.50 fee if a card is repeatedly lost or damaged.
** PIN advice, security details and activation texts are free