Pre Paid Card Charges
A full list of our fees and charges is shown in the table below.
| Card purchase | £3.50 |
| Card renewal | Free |
| Damaged card replacement | Free* |
| Lost/stolen card replacement | Free* |
| PIN retrieval (text message or phone) | Free |
| Monthly fee | Free |
| Annual fee | Free |
| Inactive fee | None |
| Card load | 50p |
| Point of sale (UK) | Free |
| Point of sale (Overseas) | 50p + 1% |
| ATM withdrawal (UK) | 75p |
| ATM withdrawal (Overseas) | £1.50 + 1% |
| Balance enquiry (excluding SMS/call costs) | Free |
| Contact centre cost per min | Local rate |
| Lost & stolen line cost per min | Local rate |
| Text messages | 50p** |
| Paper statement retrieval | Free |
*We reserve the right to charge a £3.50 fee if a card is repeatedly lost or damaged.
** PIN advice, security details and activation texts are free