Coronavirus – an update on services and advice for members

We’ve spent the last few weeks making sure that as many members as possible can liaise and transact with us from a distance by making full use of our website and social media platforms.

Please follow us on Facebook to keep up to date.

We have also been putting in place operational procedures that safeguard, as far as we possibly can, our staff and the members that enter our branches.

Branch opening

Our branch at Park Street remains open between 10am and 12noon each day.

Please note that between 9.30am and 10am we are open for pensioners and vulnerable members only.

Our branches in Kensington and Walton are closed until further notice.

Payments and withdrawals

Any regular payments to bank accounts or Engage cards will be paid as usual. Any member can request this service.

Contact us using the chat feature on our website to set this up.

Loan agreements

We will be introducing e-signatures for loan agreements from Monday 30 March.

Loan agreements will be sent to your email for signing. Once you’ve received confirmation that the agreement has been signed – there is no need to contact us. Your payment will arrive shortly.

Checking your balance

You can check your balance online. If you’ve not already done so, please register for access.

Download our App

CU Anywhere is the app for giving you complete control of your credit union funds. Beat the queues and do your transactions while on the go or from the comfort of home.


Contacting us

The quickest and best way to contact us is via chat on our website. The average response time is just 7 minutes. You can also email us. Our phone lines are open but are very busy.

Get the latest advice

Citizens Advice provide up to date information on your rights and responsibilities during Coronavirus.

Beware of scams

Scams trying to get money from innocent people are unfortunately plentiful. Text messages that look like they are from the government promising a £350 refund and emails saying you’ve been fined are doing the rounds. Keep up to date to avoid being ripped off.

Beware of bad advice

Take care of yourself and your loved ones. Follow Government advice  and don’t believe everything you read on social media. Coronavirus: The fake health advice you should ignore.


This is a testing time for all of us and we know that you must all be feeling as anxious as we are. We want to provide the best service that we can during this time, but not at the risk of people’s health.  Please be as patient and cooperative and together we can get through this easier.